May 24, 2026 · 10 min read
Agents Are Like Employees. Manage Them Like It.
Define the job. Pick the right resource. If the work is repeatable and rule-based, an AI agent is often a better fit than a full-time hire.
// FIELD NOTES
Tagged: ai-automation
May 22, 2026 · 3 min read
Measure Before You Automate: A Simple Time-and-Error Baseline Any SMB Can Run
You cannot improve a workflow you have never measured. A simple one-week observation study can reveal where work stalls, where errors happen, and whether automation is actually worth pursuing.
April 25, 2026 · 7 min read
The SMB Operations Gap: Why SMBs Need Practical AI Tools, Not Another Dashboard
SMBs are not short on software. They are short on tools that do the actual work. A dashboard shows you what is behind, but it will not write the SOP, clean up the notes, or answer the customer.