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Field notes and dispatches from the Echo Division.

All process-improvement ai-agents smb-operations workflow-measurement , agent-governance AI ai-automation
  1. The Fastest Way to Improve Operations Is to Reduce Rework — header image
    2026.05.23 5 MIN READ

    The Fastest Way to Improve Operations Is to Reduce Rework

    By Wednesday, someone has gone back into their account record to fix the billing contact format the billing system rejected — a 15-minute correction on a task that was already marked done.
  2. Measure Before You Automate: A Simple Time‑and‑Error Baseline Any SMB Can Run — header image
    2026.05.22 3 MIN READ

    Measure Before You Automate: A Simple Time‑and‑Error Baseline Any SMB Can Run

    You cannot improve a workflow you have never measured. A simple one-week observation study can reveal where work stalls, where errors happen, and whether automation is actually worth pursuing.

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